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Cancellations must be made in writing to our reservations department. For individual reservations during low and high seasons, cancellations and modifications are allowed without penalty up to 30 days before arrival, unless the booked rate is prepaid and non-refundable. Cancellations within 29 days of arrival, no-shows, or early departures incur a 100% penalty. For the Festive period (December 20 – January 5), please review the specific deposit and cancellation rules, as they depend on the rate and destination/resort you booked. Above all, your reservation confirmation contains the specific Terms & Conditions.
At resorts in Costa Rica, room rates typically include breakfast. Specific inclusions may vary based on your booked program or seasonal offers.
Yes, we offer private transfers in air-conditioned vehicles from international airports. For our Costa Rica properties, transfers from San José (SJO) or Liberia (LIR) take approximately 3 hours. We can also coordinate private plane transfers to the local La Fortuna airstrip, followed by a short 15–20 minute drive to the resort.
Yes, complimentary WiFi is available throughout our resorts to ensure you stay connected during your stay.
Our diverse and professional team is primarily fluent in Spanish and English and assists guests from around the globe.
At Nayara, we are committed to sustainable luxury. For example, at Nayara Tented Camp, our tents are built on stilts to maximize views while minimizing our environmental footprint.
We strive for transparency. While standard rates are quoted, please note that additional taxes (such as 13% VAT in Costa Rica or 19% IVA in Chile for those who do not meet the exemption criteria) may apply. Extra charges for additional persons or cleaning fees for policy violations (such as smoking) may also apply.
We accept major international credit cards. For certain bookings, particularly last-minute or during peak seasons, full prepayment by credit card may be required to secure your reservation at the time of booking.
We strongly recommend making reservations for spa treatments and dining at least two to three weeks before your arrival, as availability is only guaranteed with prior requests. During the holiday season, direct booking well in advance is essential due to high demand.
Yes, our award-winning spas offer a world-class array of treatments, including deep tissue massages, body scrubs, body wraps, and facials. We recommend pre-booking these experiences to ensure you can unwind at your preferred time.
Yes, our luxury tents are fully air-conditioned, blending the feeling of natural immersion with modern climate control for your comfort.
Our luxury tented camp is family-friendly, offering spacious clifftop tents that provide a safe and exciting nature immersion experience for children.
We prefer the term "luxury tented camp." Unlike a standard room, our tents are safari-style structures perched on stilts above the canopy, offering natural hot springs, plunge pools, and a direct connection to the rainforest.
Absolutely. Our tents are engineered with high-quality, weatherproof materials designed to withstand the tropical rainforest climate while maintaining a luxurious interior.
Guests frequently spot sloths, toucans, and various tropical birds directly from their clifftop decks as the tents are integrated into a reforestation corridor.
Check-in is scheduled for 3:00 PM, and check-out is at 12:00 PM (Noon). Please note that early arrivals and late departures are subject to availability. We recommend contacting us at +1 (844) 865-2002 or emailing [email protected] at least 24 hours in advance.
Yes, we offer complimentary valet and self-parking for all guests. No prior reservation is required to utilize these services.
Yes, we can accept pre-arrival packages. Please contact our concierge or reservations department at +1 (844) 865-2002 to coordinate delivery details and confirm the property's ability to receive your shipment.
Nayara Tented Camp maintains a strict no-pet policy for all animals to protect the local ecosystem, with the sole exception of certified service dogs for visually impaired guests.
Nayara Tented Camp is a 100% smoke-free property. Smoking is strictly prohibited in all luxury tents, public spaces, and throughout the resort grounds.
Yes, our concierge team can coordinate local taxi services and private transportation for your visits to the nearby town of La Fortuna and surrounding areas.
We happily accommodate various dietary needs, including vegetarian, vegan, kosher, and gluten-free diets. To ensure our culinary team is prepared, please notify us at least 72 hours before arrival by calling +1 (844) 865-2002 or emailing [email protected].
Yes, we offer 24-hour in-room dining. You can browse our full menu and place orders directly through your tent phone or our dedicated mobile app.
To maintain an exclusive atmosphere, our restaurants, spa, and facilities are reserved strictly for guests with a confirmed reservation.
While service charges may vary by service, a discretionary gratuity of 10–15% is suggested for exceptional service at our restaurants and spa.
We do not offer currency exchange on-site, though these services are available in La Fortuna. The resort accepts US Dollars and all major international credit cards.
At this time, we do not have any specifically accessible tents available due to the unique clifftop and stilt construction of our camp.
Yes, all luxury tents feature mosquito netting on beds and windows. We also provide complimentary insect repellent in every room for your comfort.
We provide 24-hour emergency support with on-call doctors. Additionally, our staff is professionally trained in first aid and CPR to ensure guest safety.
Nayara Tented Camp is designed as a private retreat and does not currently feature dedicated meeting or professional event facilities.
We do not host wedding ceremonies at our property, focusing instead on providing an intimate and tranquil environment for our guests.
While we do not have an in-house photographer, our concierge can recommend and coordinate with preferred local professional suppliers.
Private photographers may be accommodated subject to insurance verification and the payment of additional resort fees. Please contact us for details.
Cancellations due to recognized force majeure events—such as natural disasters or government restrictions—may qualify for a refund or credit at our discretion. We strongly suggest purchasing travel insurance for full protection.
We recommend light layers and rain gear for the tropical climate. Our general dress code is "Resort Chic," while casual, comfortable wear and flats are ideal for the spa.
We will do our best to accommodate requests for specific views or tent placements; however, these are subject to availability upon arrival and cannot be guaranteed.
Periodically, we provide exclusive rates for Costa Rican residents. To stay informed regarding these promotions and seasonal offers, we invite you to subscribe to our official newsletter.
Outside of the Festive Season, we do not enforce minimum stay requirements. During the holiday period, please note that departures are not permitted on December 24th and 31st, and attendance at our holiday gala dinners is mandatory for those evenings.
To accommodate families and larger groups traveling together, Nayara Tented Camp features connecting luxury tents as well as units configured with two bedrooms and two bathrooms, ensuring a seamless and shared nature immersion experience.
To safeguard the complete privacy and serenity of all our guests, the use of drones is strictly prohibited throughout the property.
For career inquiries, our Human Resources department can be reached directly via email at [email protected].
Yes, all of our private transfers are conducted by professional local naturalists who provide an educational introduction to the region during your drive.
We offer preferential rates for guests who combine stays at our properties in Costa Rica and Panama, or at our two luxury retreats in Chile. Please contact our reservations team to explore these curated itinerary options.
To safely navigate the diverse local terrain, we highly recommend renting a 4x4 vehicle for your travels within the country.
The closest fueling station is in La Fortuna, approximately 7 kilometers (4.3 miles) from the resort entrance.
